Due to the Coronavirus from Monday the 16th of March all appointment requests will be triaged by a clinician
We are continually working to improve our appointment system and to make sure that our patients have access to the right care at the right time by the appropriately trained member of clinical staff. This does not always have to be a doctor. It is now practice policy for our Patient Care Advisors to ask more questions - they are not trying to be obstructive, they are merely trying to help ensure that you see the appropriate Clinician for your needs.
Due to the current COVID situation, we are having to operate slightly differently to help us to continue to keep you safe and well. When you call our Patient Care Advisors will ask you the nature of your appointment to enable them to signpost you to the most relevant Clinician for your appointment. Clinical appointments will be carried out by telephone in the first instance and if the Clinician feels they need to see you they will arrange an allocated time for you to attend the surgery.
All Nurse Appointments and Healthcare Assistant appointments are being provided as normal but with spacing in between patients appointments to ensure we are following social distancing guidance, and managing the amount of patients within the surgery at any one time.
It is crucial you attend the surgery at the allocated time given, please do not come earlier as you may be asked to wait until nearer your appointment time – this is to allow the clinicians time to clean and disinfect equipment/rooms in between each patient. If you have been asked to attend the surgery if possible please come alone, and wear a face covering if you are able to. We have hand sanitiser available for all patient’s to use when entering the surgery.
We are following Government guidelines in terms of wearing PPE and all clinicians will be wearing full PPE when seeing/examining any patient in the surgery or in the patient’s homes. This does not necessarily mean the patient is COVID19 positive nor suspected, but it is for the safety of everyone involved.