NHS Ayrshire and Arran has agreed to move to a standardised time frame for ordering of repeat prescriptions. Our clinicians prescribe and dispense around 9 million prescription items each year. This seven day turn around will ensure they have the required time to undertake necessary checks to ensure the safe prescribing and dispensing of your medicines.
This change will commence on Monday 20th February 2023. We are asking for support from our citizens to do the following:
- Please now allow seven days from initially ordering your repeat prescription to collecting your medication at your community pharmacy
- Order all of your required prescription items at the same time.
- If you are on regular medication for a long term condition ask your GP practice or community pharmacy if a serial (longer term) prescription would be suitable for you.
Pharmacies offer a prescription collection service from our Practice. Please contact the pharmacy of your choice for more information if you wish to use this service.
When ordering a prescription please allow a minimum of 3 working days for this to reach the chemist. Urgent, same day prescription requests will normally be available for you to collect at the surgery when ready.
This Practice does not routinely phone or fax prescriptions to chemists.
We now have a prescription mailbox which is the preferred method when ordering – prescription requests can be emailed directly to the mailbox which will be checked on a regular basis. Please include your name and date of birth, list of medications required and which chemist you would like your prescription to be sent to. The email address is: DalryHealthCentre_Prescriptions@aapct.scot.nhs.uk
Alternatively, you can request your prescription by phoning the Practice between the hours of 10:00am and 12:00pm and 2:00pm and 4:00pm. You can also hand your repeat prescription into the Practice or post through the letterbox.